I went to Cumberland Valley Motors Subaru dealer today. I had an 8:30 appointment, I was there 10 minutes early. I had a long list of issues with my car including the security system, the air conditioner, the tires, and annual exam.
What I learned was sort of what I expected. I needed about everything. They reset the security system and cleaned the connections in my remote lock key chains.
They charged my A/C and found small leaks at the top hoses. They recommended I not have it repaired as they are so small. The A/C will leak though over time.
The most disturbing news though was my inspection. I have had an issue with Highland Tires because twice they didn’t tighten my tires on my car after they worked on it. I gave them the benefit of the doubt the first time I suspected them. After the second, I will never go back.
Today, I learned that I have been driving around on the wrong rotors for my brake system, so that was the cause of my tire issues as of this visit.
The good news, I passed this new emissions test first try. LOL…
The bill was $931 and change.
I was there until 12:30. The shop part was actually not that bad though. I expected this sort of although not with such a price tag.
Here is the disturbing part. I was hungry. My stomach was making loud audible noises and disturbing the others around me. I decided because I didn’t know when my car was going to be done to go “test drive” a new car in the direction of Arby’s. (I am a owner of a Subaru with 130+ thousand miles on it.) I figure they would be more than happy to let me drive a new car seeing me and my car, I am a potential client really. Although…I admit not a potential client for today, but someday.
I had been here over 3 hours on top of that. They should have been asking me about a donut or something while I waited. There were like 6 sales dudes, just standing around without a customer in sight.
They had a lot of gull. He made me sign some leasing form to go 4 miles up the road. He told me that they don’t like it when the people in repair take test drives and it is discouraged. He told me I should be paying rent for this as a rental car and they offer this service. He also told me he would get in trouble if his boss knew what he was doing….yeah, but I am signing a form here.
I will tell you exactly what he was doing. He was encouraging me to never ever come back in that sales office. I felt like a thief when I got in that new car and drove off. I was the one passing over the dollars, what is going on here?
I am still almost in shock of how the sales staff acted. It was totally unexpected.